Man with Van Goddington Privacy Policy
This Privacy Policy explains how Man with Van Goddington collects, uses, stores, and protects personal data relating to its customers. It applies to all Man with Van Goddington customers in the Goddington area who use our services or who contact us to make an enquiry, request a quotation, or make a booking.
Man with Van Goddington is committed to protecting your privacy and handling your personal data in compliance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
For the purposes of data protection law, Man with Van Goddington is the data controller in respect of the personal data it collects and processes about its customers in the Goddington area. As the data controller, we determine the purposes and means by which your personal data is processed.
Personal Data We Collect
We collect and process the minimum amount of personal data necessary to provide our services effectively and safely. The personal data we may collect includes:
Identification and contact details: This may include your name, address, service address, billing address, and other relevant location details, as well as contact information such as your preferred contact method.
Service and booking information: This includes details about your requested or provided services, such as the date and time of your move, collection and delivery addresses, access details, instructions regarding property or items, and information required to provide an accurate quotation.
Payment and transaction information: This includes information about the payments you make to us and related transaction records. We do not store full payment card details when third-party payment processors are used.
Communication data: This includes information contained in messages, enquiries, and correspondence that you send to us, for example when you ask for a quote, request information, or provide feedback or complaints.
Technical and usage data: When you visit our online channels, certain technical information may be collected automatically, such as device type, approximate location, and basic usage data needed to operate and secure our services. We aim to keep this information limited and proportionate.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quotation, make a booking, use our services, or communicate with us. This may be by telephone, in person, or through online enquiry forms.
We may also receive data indirectly where a third party contacts us on your behalf, for example an agent or another individual arranging services for you. In these cases, we rely on the third party to have your authority to share your details with us.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis under data protection law. Depending on the specific activity, we rely on one or more of the following lawful bases:
Contract performance: We process your personal data when it is necessary to enter into or perform a contract with you, such as to provide quotations, confirm bookings, carry out your move, or manage payments and invoices.
Legal obligation: We may process your personal data when necessary to comply with legal obligations, including tax, accounting, insurance, and regulatory requirements.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests. This includes managing our business operations, preventing fraud, maintaining security, improving our services, handling queries and complaints, and keeping limited records of past services.
Consent: On limited occasions, we may rely on your consent, for example if we ask to use your details for certain optional communications or testimonials. Where we rely on consent, you are free to withdraw it at any time.
How We Use Personal Data
We use the personal data we collect for the following purposes:
To respond to quotations and enquiries and to provide information about our services that you have requested.
To create and manage bookings, plan routes, organise logistics, and provide man and van services safely and efficiently.
To process payments, issue invoices, manage accounts, and maintain appropriate business and financial records.
To communicate with you about your booking, service updates, changes, or issues that may affect your move.
To handle feedback, disputes, and complaints and to improve the quality and safety of our services.
To maintain the security of our systems and to prevent and detect fraud or misuse.
To comply with applicable laws, regulatory requirements, and insurance conditions.
Data Sharing and Processors
We do not sell your personal data. We may share personal data with trusted third parties where necessary for the operation of our services or compliance with our legal obligations. These third parties act as data processors or, in some cases, independent controllers.
Typical categories of third parties include:
Payment and financial service providers that process payments or support our accounting and invoicing.
Information technology and hosting providers that support our websites, booking systems, and data storage.
Professional advisers such as accountants, insurers, or legal advisers where necessary for business, legal, or insurance reasons.
Regulatory bodies, law enforcement agencies, or courts where required by law or where necessary to protect our rights, property, or safety or that of others.
Where we use data processors, we ensure that they are bound by suitable data protection obligations and process personal data only in accordance with our instructions and applicable law.
International Transfers
Where possible, we keep your personal data within the United Kingdom or European Economic Area. If any transfer of data outside these regions becomes necessary, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised by data protection law, to protect your personal data to a standard equivalent to that provided in the United Kingdom.
Data Retention
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, and insurance obligations.
In general, we retain customer and booking records for a period that allows us to respond to any queries, complaints, or legal claims relating to the services provided. Financial records are kept for the period required by tax and accounting laws.
When personal data is no longer required, we securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
Security of Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures are proportionate to the nature and sensitivity of the data and are reviewed periodically.
While no system is completely secure, we aim to ensure that only those who need to access personal data for legitimate business purposes are able to do so, and that they are subject to confidentiality obligations.
Your Data Protection Rights
As a customer of Man with Van Goddington in the Goddington area, you have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, these rights include:
Right of access: You have the right to obtain confirmation of whether we process your personal data and, if so, to receive a copy of that data and certain additional information.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You may have the right to request that we restrict the processing of your personal data, for example while we investigate a concern about accuracy or the lawfulness of processing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another controller where technically feasible.
Right to object: You have the right to object to certain forms of processing based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms or the processing is required for legal claims.
Right to withdraw consent: Where we rely on your consent, you have the right to withdraw it at any time. The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how your personal data is being handled. We encourage you to contact us first so we can try to resolve any concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. The updated version will take effect from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
