Man with Van Goddington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Goddington provides removal, transport and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Goddington, providing removal, transport, delivery and related services.

1.2 "Customer" means the individual, business or organisation requesting and using the services of the Company.

1.3 "Services" means any man and van, removal, transport, delivery, loading, unloading, packing, or related services provided by the Company.

1.4 "Vehicle" means any vehicle used by the Company to provide the Services.

1.5 "Goods" means all items, property and effects that are subject to the Services.

1.6 "Booking" means a confirmed request for Services, whether made online, in writing, or verbally and accepted by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including collection, transportation and delivery of Goods between agreed locations.

2.2 The Services may include, where agreed in advance, assistance with loading and unloading, basic disassembly and reassembly of simple furniture, and the provision of packing materials or labour.

2.3 The Company does not undertake specialist removals such as fine art, antiques, hazardous substances or highly fragile items unless specifically agreed in writing prior to the Booking.

2.4 The Company reserves the right to refuse to transport any Goods which, in the opinion of the driver or representative, present a safety risk, are illegal, or are otherwise unsuitable for carriage.

3. Booking Process

3.1 Bookings may be requested via the Company’s chosen communication methods, including online forms or written and verbal enquiries. A Booking is only confirmed once the Company has issued explicit confirmation and, where required, the Customer has paid any deposit requested.

3.2 The Customer must provide accurate and complete information at the time of Booking, including but not limited to:

(a) Full collection and delivery addresses and access details.

(b) Dates and approximate times required.

(d) Any parking restrictions, stairs, lifts, long carries or limited access issues at either location.

3.3 Quotations are based on the information supplied by the Customer. If the information is incomplete or inaccurate, or if the circumstances on the day differ from those described, the Company reserves the right to adjust the quoted price accordingly.

3.4 Any quotation is valid for a limited period as stated by the Company and may be withdrawn or amended before acceptance.

4. Pricing and Payments

4.1 The Company charges for Services based on factors such as time, distance, size of vehicle, number of porters, and the nature and volume of the Goods.

4.2 Prices may be quoted either as an hourly rate or as a fixed fee. The basis of charging will be specified in the Booking confirmation.

4.3 For hourly rate bookings, charging will commence from the time the Vehicle and crew arrive at the collection address or from the agreed start time, whichever is earlier, and will continue until completion of the Services, including any unavoidable waiting time caused by the Customer.

4.4 The Company may require a deposit to secure the Booking. This deposit will be deducted from the final balance payable.

4.5 Unless otherwise agreed in writing, all outstanding balances are due for payment on or before completion of the Services. The Company is not obliged to unload Goods or hand over keys until payment is received in full.

4.6 The Company accepts payment methods as stated in its current payment policy. The Customer is responsible for ensuring that sufficient funds are available and that any card or account details provided are valid and authorised.

4.7 If payment is not made when due, the Company reserves the right to charge interest at a reasonable rate on any overdue amount and may take necessary steps to recover the debt, including legal action. The Customer will be liable for any reasonable costs incurred in such recovery.

5. Cancellations, Amendments and Delays

5.1 The Customer may cancel a Booking by providing notice to the Company. Any cancellation must be communicated via the same or another agreed contact method used when making the Booking.

5.2 If the Customer cancels the Booking more than 48 hours before the agreed start time, any deposit paid may be refunded at the Company’s discretion, subject to any reasonable administration charges.

5.3 If the Customer cancels within 48 hours of the agreed start time, the Company reserves the right to retain part or all of the deposit and to charge a reasonable cancellation fee reflecting the time slot reserved and any costs incurred.

5.4 If the Customer is not present or not ready at the agreed start time, or if access is delayed beyond the Company’s control, waiting time may be charged at the applicable hourly rate, with a minimum charge as notified by the Company.

5.5 Changes to the date, time, addresses, or scope of work are subject to availability and must be agreed with the Company in advance. Revised pricing may apply where changes affect the duration, distance, or resources required.

5.6 The Company will use reasonable efforts to meet agreed times but accepts no liability for delays caused by traffic, weather, road closures, vehicle breakdowns, or other events beyond its control. In such circumstances, the Company will keep the Customer informed and complete the Services as soon as reasonably possible.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed and ready for transport unless packing services have been specifically booked.

(b) Declaring any items of high value or special fragility in advance.

(c) Ensuring that appropriate parking is available for the Vehicle at both collection and delivery addresses, including any necessary permits or permissions.

(d) Providing safe and unobstructed access to the premises, including clear stairways, corridors, lifts and entrances.

(e) Complying with all relevant laws, regulations and property rules at the locations involved.

6.2 The Customer must not ask the Company’s staff to perform any act that is unsafe, unlawful, or outside the agreed scope of the Services.

6.3 The Customer or a representative should be present at both collection and delivery points to direct the placement of Goods and to check that all intended items have been loaded and unloaded. In the absence of such a representative, the Company will act based on reasonable judgment and accepts no liability for Goods positioned incorrectly or left behind.

7. Goods Not Accepted for Carriage

7.1 Unless expressly agreed in writing, the Company will not carry:

(a) Hazardous, flammable or explosive materials, including gas cylinders, fuel, chemicals or paint.

(b) Illegal items or substances, including controlled drugs or contraband.

(d) Cash, jewellery, precious metals, securities, or other high-value items.

(e) Livestock, pets or other animals.

7.2 If such items are transported without the Company’s knowledge, the Customer will be fully responsible for any resulting loss, damage, or legal consequences and will indemnify the Company against any claims.

8. Liability for Loss and Damage

8.1 The Company will exercise reasonable care in handling, loading, transporting and unloading the Goods. However, the Company’s liability is limited as set out in this section.

8.2 The Company is not liable for:

(a) Loss or damage arising from the Customer’s failure to pack items securely or to protect fragile Goods.

(b) Normal wear and tear, minor scratches, or scuffs that may occur despite reasonable care.

(c) Loss or damage to the internal workings of electrical items or appliances, unless there is clear evidence of external physical damage caused by the Company.

(d) Any loss or damage resulting from Goods that are inherently defective, unstable or in poor condition.

8.3 The Company’s total liability for any claim, whether arising in contract, tort or otherwise, shall be limited to the lower of:

(a) The reasonable cost of repair, or

(b) The current market value of the Goods concerned, up to a reasonable cap per item or per job as applied by the Company’s current policy.

8.4 The Company shall not be liable for indirect or consequential loss, including but not limited to loss of profit, loss of use, or emotional distress.

8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services. The Customer should provide photographs, receipts or other evidence to support the claim.

9. Insurance

9.1 The Company maintains appropriate cover in line with its business operations and applicable regulations. This may include public liability and, where applicable, goods in transit insurance.

9.2 It remains the Customer’s responsibility to arrange additional insurance for Goods of high value or requiring special protection, as the Company’s liability is limited under these Terms and Conditions.

10. Waste, Disposal and Environmental Regulations

10.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove waste or unwanted items where this has been agreed in advance and where it is lawful to do so.

10.2 The Customer must not ask the Company to dispose of hazardous, controlled or prohibited waste. Such materials must be handled by authorised and licensed waste carriers.

10.3 Where disposal services are agreed, any associated fees will be clearly stated or estimated before the work begins. The Customer is responsible for any charges levied by waste facilities or recycling centres.

10.4 The Customer confirms that any items presented for removal or disposal are theirs to dispose of and that no third-party rights are infringed. The Customer will indemnify the Company against any claims or costs resulting from unauthorised disposal.

11. Parking, Fines and Access Issues

11.1 The Customer is responsible for arranging suitable parking for the Vehicle at both collection and delivery addresses, including any necessary permits and compliance with local restrictions.

11.2 If, due to lack of parking or unclear instructions, the Vehicle has to park in a restricted area or receives a penalty charge, the Customer may be required to reimburse the Company for any fines or associated costs directly attributable to the performance of the Services.

11.3 Where access issues such as long carries, narrow staircases, lifts out of order, or unexpected obstacles significantly increase the time or risk involved, the Company may amend the charge to reflect the extra time, labour or equipment required.

12. Health and Safety

12.1 The Company will take reasonable steps to protect the health and safety of its staff and the Customer during the provision of the Services.

12.2 The Customer must inform the Company of any known risks at the premises, such as structural defects, loose flooring, or other hazards.

12.3 The Company’s staff may refuse to carry out any task they consider dangerous, beyond safe manual handling limits, or in breach of health and safety legislation.

13. Force Majeure

13.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, accidents, illness, strike, civil disturbance, road closures, or breakdowns not attributable to lack of maintenance.

13.2 In such cases, the Company will use reasonable endeavours to notify the Customer and to resume Services as soon as is reasonably practicable.

14. Complaints and Dispute Resolution

14.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

14.2 The Company aims to handle complaints promptly and fairly. The Customer may be asked to provide details and evidence to assist in resolving the matter.

14.3 If a dispute cannot be resolved informally, it may be referred to mediation or another form of alternative dispute resolution by mutual agreement, without affecting either party’s right to pursue legal remedies.

15. Data Protection and Privacy

15.1 The Company will collect and process personal data only to the extent necessary to provide the Services, manage Bookings, take payment, and comply with legal obligations.

15.2 Personal information will be handled in accordance with applicable UK data protection laws. The Company will not sell or misuse Customer data and will take reasonable steps to protect it from unauthorised access or disclosure.

16. Variation of Terms

16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated and will apply to Bookings made after that date.

16.2 For existing confirmed Bookings, the version of the Terms and Conditions in force at the time of Booking will apply unless a variation is agreed in writing between the parties.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a Booking or using the Services of Man with Van Goddington, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.