Terms and Conditions for Man With Van Goddington

These Terms and Conditions set out the basis on which Man With Van Goddington provides moving, transport, and related assistance services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to ensure a clear, fair, and professional relationship between the parties, while reflecting the practical nature of a man with van service and the responsibilities that come with it.

Man With Van Goddington refers to the service provider, and “customer” means the person or organisation requesting the service. These terms apply to all standard transport jobs, loading and unloading assistance, furniture moves, collection and delivery work, and similar services unless a separate written agreement states otherwise. If any provision is found to be unenforceable, the remaining provisions will continue in full force.

The customer is responsible for reading these terms before booking. If anything is unclear, the customer should seek clarification before the service begins. Submission of a booking request, acceptance of a quote, or payment of a deposit confirms acceptance of the relevant terms and any service-specific details agreed in writing.

1. Booking Process

Bookings for Man With Van Goddington services may be made by providing the required job details, including collection and delivery locations, access information, item descriptions, preferred date and time, and any special handling requirements. The service provider may request photographs, measurements, or further information to assess the job properly. This helps determine the most suitable vehicle, staffing level, and estimated duration.

A quotation may be provided based on the information supplied by the customer. Unless expressly stated otherwise, quotes are estimates only and may be revised if the job details change, if access conditions differ from those described, or if additional work is required. A booking is only confirmed once the customer accepts the quote and the provider confirms availability. The provider may refuse or cancel a booking if the job is unsafe, unlawful, materially misdescribed, or beyond the scope of the service offered.

The customer must ensure that all booking information is accurate and complete. Any change in circumstances, such as a delayed property handover, restricted parking, lift failure, additional items, or different access conditions, should be communicated as soon as possible. Failure to provide accurate information may affect timing, staffing, cost, and whether the service can be completed as planned.

2. Service Standards and Customer Responsibilities

During the provision of the man with van service, the customer must ensure that goods are sufficiently packed, secured, and ready for transport unless packaging or loading is specifically included in the agreed scope. Fragile, high-value, or awkward items should be highlighted in advance. The provider may decline to move items that are unsafe to handle, improperly packed, or likely to cause damage to property or vehicle.

The customer is responsible for arranging lawful access, parking permissions, and any necessary permits unless otherwise agreed. The customer must also ensure that the collection and delivery locations are accessible at the agreed time. If access is delayed or obstructed due to the customer’s arrangements or omissions, waiting time charges may apply. The provider will use reasonable care and skill, but the customer remains responsible for confirming that the service parameters are suitable for the items being moved.

Any assistance with dismantling, reassembly, or placement of items will be carried out only if agreed in advance and if it can be done safely. Electrical, plumbing, gas, or other specialist work is not included unless clearly stated in writing and carried out by a suitably qualified person. The customer should not expect the service to extend beyond the agreed scope without prior approval.

3. Payments and Charges

The price for Man With Van Goddington services will normally be set out in the quotation or confirmed booking summary. Charges may be based on hourly rates, fixed prices, mileage, labour time, vehicle size, congestion, waiting time, additional stops, and any extra services requested. Where a minimum charge applies, that will be made clear at the time of booking.

Unless otherwise agreed, payment is due immediately upon completion of the job. The provider may require a deposit, partial prepayment, or full payment in advance for certain bookings, including large jobs, peak times, or short-notice requests. If a deposit is paid and the booking is cancelled by the customer outside any applicable free cancellation period, the deposit may be retained in accordance with the cancellation terms below.

Any additional charges arising from changed instructions, extra labour, delays caused by the customer, difficult access, parking penalties caused by the customer’s failure to arrange suitable parking, or the transport of items not originally declared may be added to the final invoice. The customer agrees to settle all undisputed charges promptly. If payment is late, the provider may charge reasonable interest and recovery costs where permitted by law.

4. Cancellations, Rescheduling, and Waiting Time

The customer may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type and size of the job, the amount of preparation involved, and whether staff or vehicles have already been allocated. Cancellations made at short notice may incur a charge to cover lost time, allocated resources, and administrative costs.

If the customer is not present at the agreed time, or if access is unavailable and the service cannot proceed within a reasonable waiting period, the provider may treat the booking as a late cancellation or failed attendance and charge accordingly. Where the provider agrees to wait, waiting time may be chargeable at the applicable rate. If the customer wishes to reschedule, this will depend on availability and may involve revised pricing.

The provider may cancel or reschedule a booking if there are safety concerns, severe weather, transport restrictions, vehicle breakdown, staff illness, inaccurate job information, unpaid balances, or circumstances beyond reasonable control. In such cases, the provider will aim to notify the customer as soon as reasonably practicable and may offer an alternative date where possible. The provider will not be liable for indirect losses arising from such cancellation or rescheduling, except where required by law.

5. Liability and Risk

The provider will take reasonable care in handling and transporting items, but liability is limited to loss or damage caused by proven negligence of Man With Van Goddington and only to the extent permitted by law. The customer should ensure that goods are adequately insured for their own protection, particularly for high-value, fragile, irreplaceable, or sentimental items. Unless expressly agreed in writing, the provider does not offer comprehensive insurance cover for the full replacement value of goods.

The provider is not responsible for pre-existing damage, wear and tear, defective packing, hidden faults, or damage caused by the customer’s instructions or by the nature of the item itself. Items that are already damaged, unstable, overweight, improperly secured, or likely to fail during handling are moved at the customer’s risk unless the provider explicitly agrees otherwise. The customer should inspect goods before and after the move where practical.

To the fullest extent permitted by law, the provider shall not be liable for loss of profit, loss of business, emotional distress, consequential loss, or any indirect damage. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If liability is established, any compensation will normally be limited to the amount paid for the specific service giving rise to the claim, subject to statutory rights.

6. Items Excluded from Transport

Certain items may not be transported as part of the man with van service unless specifically agreed and lawfully permitted. These may include hazardous substances, flammable materials, illegal goods, live animals, perishable goods, weapons, stolen property, and any item whose movement would breach applicable law or create an unreasonable safety risk. The provider may refuse to carry any item that is unsafe, suspicious, undeclared, or unsuitable for transport.

The customer must not conceal restricted items among other goods. If prohibited goods are discovered, the provider may refuse the job, remove the item from the vehicle, or report the matter to the appropriate authorities if required by law. The customer accepts responsibility for any loss, fine, penalty, claim, or cost arising from undeclared or unlawful items.

Where the service includes the movement of valuable items such as antiques, artwork, electronics, or specialist equipment, the customer should provide advance notice so that suitable handling arrangements can be considered. The provider may require additional packaging, extra labour, or adjusted scheduling before accepting such items.

7. Waste Regulations and Disposal

The provider may, if agreed in advance, remove limited waste or unwanted items as part of a clear and lawful collection service. Any removal, disposal, or delivery of waste will be carried out in accordance with applicable UK waste regulations and only through lawful routes. The customer must accurately describe any waste, including whether it contains electrical items, furniture, packaging, green waste, or mixed household waste.

The customer must not ask the provider to dispose of waste illegally, leave waste in unauthorised locations, or mix controlled items with general rubbish in a way that would breach waste duties. If the job includes disposal, the customer remains responsible for ensuring that the material offered is lawful to handle and that ownership has transferred where required. The provider may request evidence, photos, or written confirmation if needed to comply with waste carrier obligations.

If hazardous, clinical, asbestos-related, or otherwise regulated waste is encountered, the provider may refuse to handle it unless specific lawful arrangements have been agreed in advance and appropriate controls are in place. Any charge for waste handling may include loading, transport, disposal fees, and administrative compliance costs. The customer accepts responsibility for ensuring that all waste information supplied is complete and accurate.

8. Delays, Access Problems, and Force Majeure

The provider will use reasonable efforts to attend on time and complete the work within the expected timeframe. However, service times are estimates and may be affected by traffic, weather, accidents, road closures, customer delays, building access issues, or other circumstances outside the provider’s control. Where feasible, the customer will be informed of significant delays.

Neither party will be liable for failure or delay in performance caused by events beyond reasonable control, including severe weather, fire, flood, epidemic restrictions, government action, labour disputes, or vehicle breakdown. In such circumstances, the affected obligations will be suspended for the duration of the event, and the parties will seek to rearrange the service where practical.

If a delay is caused by the customer, the provider may charge for additional time, waiting, or reattendance. If the delay makes the job impractical or unsafe, the provider may stop work and charge for the portion already completed, together with any reasonable wasted time or costs.

9. Complaints and Dispute Handling

If the customer believes that a service issue has occurred, the matter should be raised promptly so that it can be reviewed. The provider may ask for photographs, documentation, or a written description of the issue. Early notification helps determine whether the matter can be resolved quickly and fairly.

Where a valid concern is identified, the provider may, at its discretion and where appropriate, offer a remedy such as corrective work, a partial refund, or another reasonable solution. Any remedy will depend on the circumstances, the nature of the service, and any statutory rights the customer may have. Nothing in these terms affects the customer’s legal rights in relation to services not carried out with reasonable care and skill.

Both parties agree to act reasonably and to try to resolve disputes in good faith before taking formal action. If a disagreement cannot be resolved informally, the parties may seek mediation or other appropriate dispute resolution methods before commencing court proceedings, where appropriate and proportionate.

10. Governing Law

The contract between the customer and Man With Van Goddington is governed by the laws of England and Wales. If the customer resides in another part of the United Kingdom, mandatory consumer protection rules applicable in that jurisdiction may still apply where required by law.

The parties agree that disputes arising from or connected with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where a consumer’s statutory rights provide otherwise. These terms are designed to be read consistently with applicable UK legislation, including consumer law, contract law, and waste and transport regulations.

The provider may update these terms from time to time to reflect legal, operational, or administrative changes. The version in force at the time of booking will normally apply to that booking unless a later version is expressly agreed. Continued use of the service after notice of updated terms will be treated as acceptance of the revised version where permitted by law.